Warranty
Parts Warranty
All parts are covered by a 12 month manufacturer's warranty unless specifically stated. You should notify us immediately if a potential warranty situation arises. We will then advise a course of action. Any suspected faulty part must be returned to us together with the original invoice or proof of purchase and with as much information relating to the problem as possible. Please note that a defective part must be returned and received by us before it can be exchanged. All warranty parts are subject to a physical inspection. This may involve returning the part to our supplier to verify the fault before it can be exchanged. Defective items are backed 100% and after 30 days can be returned for exchange only. For warranty claims please state model & serial number of the Precision product the part has been fitted to, the date it was fitted, and exact nature of fault.
The warranty period commences from our invoice date not from the date of installation or first use. This warranty covers defects to the part when fitted and used correctly for normal, everyday use but does not apply to parts used for any extraordinary or unusual uses in any way from their original design or intended use.
Although we are, by law, liable for death or personal injury caused by our proven negligence and by the Consumer Rights Act 2015, our warranty only covers the parts in question and not to any consequential loss or cost, eg labour, loss of product, etc. No claim will be validated if the failure is caused by mis-use, neglect, incorrect installation or failure of a related component.
Any part replaced or repaired under warranty, will only benefit from the balance or the cover remaining from the original purchase date. Warranties are not transferable. Acceptance of goods is deemed as acceptance of these terms. The warranties are in addition to, and do not affect your statutory consumer rights.
Parts Warranty
All parts are covered by a 12 month manufacturer's warranty unless specifically stated. You should notify us immediately if a potential warranty situation arises. We will then advise a course of action. Any suspected faulty part must be returned to us together with the original invoice or proof of purchase and with as much information relating to the problem as possible. Please note that a defective part must be returned and received by us before it can be exchanged. All warranty parts are subject to a physical inspection. This may involve returning the part to our supplier to verify the fault before it can be exchanged. Defective items are backed 100% and after 30 days can be returned for exchange only. For warranty claims please state model & serial number of the Precision product the part has been fitted to, the date it was fitted, and exact nature of fault.
The warranty period commences from our invoice date not from the date of installation or first use. This warranty covers defects to the part when fitted and used correctly for normal, everyday use but does not apply to parts used for any extraordinary or unusual uses in any way from their original design or intended use.
Although we are, by law, liable for death or personal injury caused by our proven negligence and by the Consumer Rights Act 2015, our warranty only covers the parts in question and not to any consequential loss or cost, eg labour, loss of product, etc. No claim will be validated if the failure is caused by mis-use, neglect, incorrect installation or failure of a related component.
Any part replaced or repaired under warranty, will only benefit from the balance or the cover remaining from the original purchase date. Warranties are not transferable. Acceptance of goods is deemed as acceptance of these terms. The warranties are in addition to, and do not affect your statutory consumer rights.
Return Policy
All returns must be pre-authorised with a returns authorisation (RA) number. Returned products without an RA number will be subject to delay and possible return to sender.
All returns are subject to a physical inspection. We must have received and inspected the product before an exchange or credit can be issued. Defective items are backed 100% and after 30 days can be returned for exchange only. See also warranty info.
Returns of Parts Not Required - within 14 days
All goods sold by Mail Order are covered by the Consumer Contracts Regulations, which allow for a fourteen day 'cooling off' period during which you may cancel your order (in writing) by sending us a letter or e-mail at any time up to and including the fourteenth working day after the day on which you received your purchase. If you exercise your statutory right to cancel you must immediately return to us (at your own cost), the item(s) that you do not wish to keep. We will acknowledge receipt of your written cancellation by issuing a 'Returns Note' which should be included with the parts. Please ensure all goods are adequately packed to avoid damage, that you insure them accordingly with the carrier used and obtain a proof of shipment. Please note that all goods must be in the condition supplied at the point of sale and with their original, undamaged packaging. Returns are not permitted on parts specially manufactured to order. Where goods have been correctly supplied, a restocking charge of 25% will be deducted from the credit note. Return carriage charges are non-refundable.
Returns of parts not required - within 14 - 28 days
As an added benefit to Precision Refrigeration customers and in addition to your statutory cancellation right (as detailed above), returns may be considered outside the 14 day cooling off period up to and including 28 days after you receive your purchase, subject to the following criteria. Please note that any offset, credit or refund will be at the sole discretion of Precision Refrigeration Limited.
A 'Returns Authorisation Number' must be applied for within the 14 to 28 day period. Where goods have been correctly supplied, a restocking charge of 25% will be deducted from the credit note. Return carriage charges are non-refundable.
All goods returned for a credit or exchange must be accompanied with a Returns Note. Goods must be adequately packed to avoid damage. You should insure them accordingly with the carrier and obtain a proof of shipment. No responsibility can be accepted for goods received by us, damaged. Goods must be in the condition supplied at the point of sale and with their original, undamaged packaging. Returns are not permitted on parts specially manufactured to order.
Returns of Parts Not Required - Outside 28 days
No returns will be considered after 28 days unless covered by the terms and conditions of our warranty.
Other Returns
Other returns will be dealt with in accordance with your statutory rights, if applicable, or our warranty.
Returns Processing
Please note that returns are processed as quickly as possible. During busy periods, returns may take up to 14 days to process. Your statutory rights remain unaffected.
All returns must be pre-authorised with a returns authorisation (RA) number. Returned products without an RA number will be subject to delay and possible return to sender.
All returns are subject to a physical inspection. We must have received and inspected the product before an exchange or credit can be issued. Defective items are backed 100% and after 30 days can be returned for exchange only. See also warranty info.
Returns of Parts Not Required - within 14 days
All goods sold by Mail Order are covered by the Consumer Contracts Regulations, which allow for a fourteen day 'cooling off' period during which you may cancel your order (in writing) by sending us a letter or e-mail at any time up to and including the fourteenth working day after the day on which you received your purchase. If you exercise your statutory right to cancel you must immediately return to us (at your own cost), the item(s) that you do not wish to keep. We will acknowledge receipt of your written cancellation by issuing a 'Returns Note' which should be included with the parts. Please ensure all goods are adequately packed to avoid damage, that you insure them accordingly with the carrier used and obtain a proof of shipment. Please note that all goods must be in the condition supplied at the point of sale and with their original, undamaged packaging. Returns are not permitted on parts specially manufactured to order. Where goods have been correctly supplied, a restocking charge of 25% will be deducted from the credit note. Return carriage charges are non-refundable.
Returns of parts not required - within 14 - 28 days
As an added benefit to Precision Refrigeration customers and in addition to your statutory cancellation right (as detailed above), returns may be considered outside the 14 day cooling off period up to and including 28 days after you receive your purchase, subject to the following criteria. Please note that any offset, credit or refund will be at the sole discretion of Precision Refrigeration Limited.
A 'Returns Authorisation Number' must be applied for within the 14 to 28 day period. Where goods have been correctly supplied, a restocking charge of 25% will be deducted from the credit note. Return carriage charges are non-refundable.
All goods returned for a credit or exchange must be accompanied with a Returns Note. Goods must be adequately packed to avoid damage. You should insure them accordingly with the carrier and obtain a proof of shipment. No responsibility can be accepted for goods received by us, damaged. Goods must be in the condition supplied at the point of sale and with their original, undamaged packaging. Returns are not permitted on parts specially manufactured to order.
Returns of Parts Not Required - Outside 28 days
No returns will be considered after 28 days unless covered by the terms and conditions of our warranty.
Other Returns
Other returns will be dealt with in accordance with your statutory rights, if applicable, or our warranty.
Returns Processing
Please note that returns are processed as quickly as possible. During busy periods, returns may take up to 14 days to process. Your statutory rights remain unaffected.
